![]() In August 2021, Santander announced plans to close 111 high street branches in response to the ongoing shift by customers towards mobile and online banking, a long-term trend which has been accelerated by the pandemic. The bank had issues with its online banking in both May 2021 and November 2021.Ī Santander spokesperson said: “The resilience of our services is a top priority for us and we are making constant improvements to our systems to ensure we provide the most reliable service as possible for our customers. Santander also has the highest number of all-time user complaints (6,635) on the web monitoring platform – higher than any other UK bank or building society. Researchers found Santander customers faced the most difficulty accessing their accounts and using banking services in 2021. Downdetector officially recorded 64 different problems and outages last year across Santander’s website and app. Lloyds Bank International is a trading name of the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc.Web design and development experts at Rouge Media examined data from the website monitoring service for 18 UK banks and building societies offering current accounts. The Isle of Man branch of Lloyds Bank Corporate Markets plc, principal place of business Villiers House, 2 Victoria Street, Douglas, Isle of Man, IM1 2LN, is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and is also registered as an insurance intermediary in respect of general business. The Guernsey branch of Lloyds Bank Corporate Markets plc, principal place of business 1 Smith Street, St Peter Port, Guernsey, GY1 2JN, is licensed by the Guernsey Financial Services Commission to take deposits and insurance intermediary business under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, and the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also registered with the Guernsey Financial Services Commission as a money service provider. Lloyds Bank Corporate Markets plc, Jersey Branch, subscribes to the Jersey Code of Practice for Consumer Lending. The Jersey branch of Lloyds Bank Corporate Markets plc, principal place of business 9 Broad Street, St Helier, Jersey, JE2 3RR, is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and general insurance mediation business under the Financial Services (Jersey) Law 1998 and has also notified the Jersey Financial Services Commission that it carries on money service business. ![]() Further information about the regulatory status of the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc, is set out below Authorisation can be checked on the Financial Services Register at Services provided by the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc will be subject to the regulatory regime applicable in their respective jurisdiction, which will differ in some or all respects from that of the UK. Lloyds Bank Corporate Markets plc in the UK is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 763256. Incorporated in the United Kingdom with company number 10399850. Registered Office and principal place of business: 25 Gresham Street, London, EC2V 7HN. For more information on ring-fencing visit /ringfencing. as the ring fenced bank of the Lloyds Banking Group. Lloyds Bank Corporate Markets plc is independent from Lloyds Bank plc, which is authorised and regulated in the U.K. The Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc are each separately licensed as regulated deposit-takers in their respective jurisdictions. as the non-ring fenced bank of the Lloyds Banking Group. Lloyds Bank Corporate Markets plc is authorised and regulated in the U.K.
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